NIDA Quality Assurance
At NIDA, we take pride in offering our guests a quality assurance for clean rooms, comfortable beds, hot showers, air-conditioned rooms and complimentary wifi each time they book with us. It is our commitment to all our guests across all our properties so that will get to experience the best location, price and quality, everytime, in line with our tagline ‘Live to Explore’.
What is NIDA Quality Assurance?
If as a guest, you find any of the above mentioned any of these qualities are compromised, tell us about it by filing a report with evidence and proof of the irregularity within 24 hours after your stay period and we will compensate you with RM50, THB 410, IDR 150.000 and PHP 550 in coupon value for future booking at NIDA Rooms
What does NIDA Quality Assurance apply to?
The assurnce holds good for a clean room, comfortable bed, hot shower, air-conditioning and complimentary wifi only. Please read terms and conditions
How to I report on NIDA Quality Assurance?
You must file in a report within 24 hours after your stay is complete at NIDA Rooms via report form. See Details.
Notifying NIDA Rooms of a Report. You must file a NIDA Quality Assurance report form within 24 hours after your stay with NIDA Rooms of any of the qualities compromised. Proof or evidence of any of the qualities compromised must be supported in the following manner:
- Show cause of quality not met
- Written report at front desk and verified by front deck staff and/or
- Photographs as supporting evidence
Verification of Reports. All reports, including written report and photographs must be verified and acknowledged by hotel staff. NIDA Rooms will not verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.Verified reports will receive a credit in the form of coupon to be used for future booking with NIDA Rooms within approximately 7-10 days of verification. The Coupon code will be emailed post verification. NIDA Rooms has the right and discretion to determine the validity of any report.
Redemption of Coupon. Coupon is valid for 30 days from the date of issuance. Stay period is within one (1) year from the date of issuance. Redemption value is only on booking value excluding service fees and taxes. In the event of redemption value higher than the booking value, the maximum discounted amount will be equivalent to booking value excluding service fee and taxes.
- The coupon is for one (1) time use only.
- Only one coupon can be used at a time for each booking
- There are no blackout dates when using this coupon. Bookings are subject to availability at the time of booking and all applicable terms and conditions.
- Charges including but not limited to Service Fees and Taxes will be applicable at the time of booking.
- These charges must be paid at the time the reservation is confirmed while making the booking. This coupon cannot be applied to the cost of cancellation or change penalties, prepaid reservations, administrative fees, or other miscellaneous charges.
- The Coupon can only be redeemed for the same country of the hotel for which the original booking has been made.
- The coupon will be deemed fully used once a booking has been made and will not be returned or replaced, even in the event that the reservation is cancelled.
- No date change, no name change and no cancellation is allowed.
- There is no residual value and no credit will be issued if purchase amount is less than the coupon amount. Customer is responsible for the cost of the booking above the value of the redeemed coupon.
- The coupon is not redeemable for cash.
- Redemption of coupon code cannot be combined with other offers or promotions.