NIDA Lowest Price Guarantee
When you book & stay with us, we want you to get exactly what you want - at the lowest possible rate. That's why we created the NIDA Lowest Price Guarantee.
What is the Lowest Price Guarantee?
It's simple. We guarantee you're getting the lowest price on the total (including taxes and fees) when you book on www.nidarooms.com in accordance with the terms and conditions below. Should you find a lower price for the same hotel online on any eligible travel website within 24 hours of making your NIDA Rooms booking, we will refund you TWICE the difference (up to RM 60 or IDR 180.000 or THB 480 or PHP 660 per night) in coupon value for your future booking on NIDA Rooms.
What does the Lowest Price Guarantee apply to?
How do I take advantage of the Lowest Price Guarantee?
You must file a Lowest Price Guarantee application form within 24 hours of booking on www.nidarooms.comto make a claim if you do find a lower price. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives. See Details.
Lowest Price Guarantee. In the unlikely event that you find a lower rate for the same or a similar hotel in comparison to the rate booked by you with NIDA Rooms within 24 hours of booking, we will credit to you twice the price difference up to RM 60 or IDR 180,000 or THB 480 or PHP 660 per night in coupon value for a future booking for NIDA Rooms hotels. This Lowest Price Guarantee is subject to the terms and conditions listed below.
Claim Eligibility: Must be "Oranges to Oranges" comparison. The Lowest Price Guarantee is available only when the below conditions are met:
- Same (or similar) hotel in same (or similar) locality
- Same period of stay
- Same Room/Bed type
- Same number of people
- Same Advance purchase requirements, prepayment and deposit requirements (if any)
- Same channel of booking (both comparisons need to be for the same platform – web, mobile web or mobile app)
- Same Cancellation policy (no special deals)
Comparison Rates Must Be Available to the General Public Online. The Lowest Price Guarantee applies only to prices that are advertised and available to the general public on the travel website.
For example, this does not include rates offered on:
- Membership program websites, corporate discounts or rates
- Group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices
- Prices obtained via auction or similar process
- Prices available only by using a coupon or other promotion not offered to the general public.
- The rate must be quoted, booked, and paid for in the same currency.
Notifying NIDA Rooms of a Claim. You must file a Lowest Price Guarantee application form within 24 hours of making your NIDA Rooms booking to make a claim under the Lowest Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives. A screen shot of the lower price must accompany the form where the details of the price are clearly visible.
Verification of Claims. All requests, including receipts, screenshots are subject to verification by NIDA Rooms. NIDA Rooms will not verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.Verified requests will receive a credit in the form of coupon to be used for future booking with NIDA Rooms within approximately 7-10 days of verification. The Coupon code will be emailed post verification.
NIDA Rooms has the right and discretion to determine the validity of any claim, including but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims processing requirements.
Redemption of Coupon. Coupon is valid for 30 days from the date of issuance. Stay period is within one (1) year from the date of issuance. Redemption value is only on booking value excluding service fees and taxes. In the event of redemption value higher than the booking value, the maximum discounted amount will be equivalent to booking value excluding service fee and taxes.
- The coupon is available valid for one (1) time use only.
- Only one coupon can be used at a time for each booking while making one booking. Multiple coupons can be used for multiple bookings.
- There are no blackout dates when using this coupon. Bookings are subject to availability at the time of booking and all applicable terms and conditions.
- Charges including but not limited to Service Fees and Taxes will be applicable at the time of booking.
- These charges must be paid at the time the reservation is confirmed while making the booking. This coupon cannot be applied to the cost of cancellation or change penalties, prepaid reservations, administrative fees, or other miscellaneous charges.
- The Coupon can only be redeemed for the same country of the hotel for which the original booking has been made.
- The coupon will be deemed fully used once a booking has been made and will not be returned or replaced, even in the event that the reservation is cancelled.
- No date change, and no name change and no cancellation is allowed.
- There is no residual value and no credit will be issued if purchase amount is less than the coupon amount. Customer is responsible for the cost of the booking above the value of the redeemed coupon.
- The coupon is not redeemable for cash.
- Redemption of coupon code cannot be combined with other offers or promotions.
Confirmed Bookings only. Pending, changed or cancelled bookings are not eligible to receive the coupon.
- Coupon Value of twice the price difference, up to RM 60 or IDR 180,000 or THB 480 or PHP 660 per night.
- Three (3) coupons per customer per calendar month (regardless of the number of accounts used by the customer or the number of bookings made by the customer).
Each coupon is valid for 30 days from the date of issuance. Stay period is within one (1) year from the date of issuance. NIDA Rooms reserves the right to render any coupon void that NIDA Rooms issues in excess of these limits, or issued in error, or where the customer is found to be ineligible to receive a coupon or has been deemed by NIDA Rooms to be abusing the NIDA Rooms Lowest Price Guarantee program for personal or financial gains.
Changes. NIDA Rooms reserves the right in its sole discretion to modify or discontinue the Lowest Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Lowest Price Guarantee.
Any change in the Lowest Price Guarantee program will not affect any coupon that has already been issued to you. The failure by NIDA Rooms to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.NIDA Rooms reserves the right to amend, revise, supplement, suspend or discontinue the “Lowest Price Guarantee” at any time.